Lifetime Warranty
Arca Official Lifetime Warranty Policy
Arca Official is pleased to offer a comprehensive Lifetime Full Replacement Warranty. If at any point your item is found to be defective or exhibits irregularities in functionality, we commit to providing a full replacement for the product.
The Arca Official Lifetime Warranty covers manufacturing defects that impact the primary functionality of the product, including:
- Broken zippers
- Torn zipper tracks
- Broken buttons
- Seal and seam defects
However, the warranty does not cover, but is not limited to, the following:
- Cosmetic blemishes, scratches, and stains
- Accidental damage
- Damage caused by product misuse
- Damage from airline mishandling
- Final sale items, clearance items, refurbished items, and second-hand purchases
- Lost or misplaced items
Please note that shipping and tax fees are not included in the warranty coverage if a product needs to be shipped to the customer.
In the event of any issues, we kindly request information about the current problems you are encountering with the product. To better understand and address your concerns, we may ask you to provide pictures or videos for analysis, enabling us to identify the origin of the problem and implement preventive measures for future cases.
Our commitment to delivering quality products is reflected in this all-encompassing warranty, a testament to our confidence in the excellence of our offerings.
