FAQs

If you encounter this situation, promptly email us at info@arcaofficial.com, and we MAY be able to address it. In the event your order has already been shipped, please await its arrival and then return it to us. Upon its receipt, we will dispatch the correct item you require.

We accept payments through all major credit cards and also accept PayPal transactions.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

No, you don't have to pay any taxes or associated fees related to your purchase. The taxes and associated fees are already included. Once you place your order, you can either have the package delivered to your address or pick it up from your local post office, depending on your convenience.

We apply a standard domestic shipping fee of $6.99 to all domestic orders and $9.99 for international orders (bulk orders will have an adjusted rate). Free shipping may be available during select periods or for orders over a certain value.

Upon placing your order, you will receive an email containing the tracking number. Alternatively, you can visit our order tracking page by clicking here to monitor the progress of your shipment.

For orders within the USA,CA and UK standard delivery is expected within 5 to 14 business days from the point of departure from our warehouse, subject to acceptance by courier facilities. Please be aware that it may take up to 2 business days to dispatch your order, and we do not dispatch on weekends. Fast delivery options are available based on your country and specific location when placing your order.

If you order multiple items simultaneously, they might be shipped separately, and you could receive one item before the next. Please don't be alarmed if you don't receive all your items at once; they are en route.

Arca Official collaborates with third-party carriers for package delivery. If your package is marked as delivered, kindly reach out to the designated carrier to locate the package.

If you provided an incorrect address, please contact us promptly to correct it. If the item has already been dispatched to the wrong address, Arca Official does not take responsibility in such cases.

Should the carrier verify the package's delivery, and you find that you haven't received it, there is a possibility it might be lost or taken. To reduce this risk, we advise maintaining a consistently reachable phone number and ensuring someone is present at home to accept the delivery.

You will be held responsible for the reshipment cost if the package is returned to the sender due to non-pickup or if the customer does not respond to the carrier.

You are eligible to exchange or initiate a return within 90 days of receiving your item. The item must be in the same condition as when received.

The customer is responsible for return shipping and associated fees, such as potential import tax and restocking fees. However, returns or exchanges are free of charge in the event of an error on our part.

Send an email to info@arcaofficial.com with your location details to receive the closest warehouse address for returns. Please be aware that our return and exchange process is handled on a case-by-case basis. Our customer service team will ask preliminary questions to facilitate your request and may request pictures.

If you encounter such a situation, we sincerely apologize for any inconvenience. Please contact us at info@arcaofficial.com with your order number and a description of the issue. We will promptly rectify the situation and ensure your correct order is swiftly delivered.

Failure to address taxes upon delivery promptly, resulting in the package being returned, will incur responsibility for the reshipment cost, as well as liability for any tax and return costs.

No refund or replacement will be issued if the carrier destroys the package due to unresolved tax matters.