Arca Official Warranty
Arca Official Warranty Policy
At Arca Official, we stand behind the quality of our products. That's why we offer a comprehensive warranty to ensure your satisfaction. Our warranty policies vary based on product type, so please read the details below.
Travel Bags & Accessories: Lifetime Warranty
We are proud to offer a Lifetime Full Replacement Warranty on our travel bags and accessories. If your item is found to be defective or exhibits functionality issues, we will replace it for you.
Coverage includes manufacturing defects that affect functionality, such as:
- Broken zippers
- Torn zipper tracks
- Broken buttons
- Seal and seam defects
What’s not covered:
- Cosmetic blemishes, scratches, and stains
- Accidental damage
- Damage caused by misuse or mishandling
- Damage due to airline handling
- Final sale items, clearance items, refurbished items, or second-hand purchases
- Lost or misplaced items
Shipping and tax fees are not covered for warranty replacements.
If you encounter any issues, please reach out with a description of the problem. We may request photos or videos to help us assess the situation and prevent future issues.
Clothing: 1-Year Warranty
For our clothing collections, we offer a 1-Year Warranty to ensure quality and satisfaction. If your item has a manufacturing defect, we will replace it within 12 months of purchase.
Coverage includes manufacturing defects such as:
- Stitches coming undone
- Fabric tears or holes due to faulty workmanship
- Zipper malfunctions
What’s not covered:
- Normal wear and tear
- Cosmetic blemishes, stains, and fading
- Damage from misuse, accidents, or improper care
- Final sale items, clearance items, refurbished items, or second-hand purchases
- Lost or misplaced items
Shipping and tax fees are not covered for warranty replacements.
For any issues with clothing, please contact us with details. We may ask for photos or videos to assist with identifying the problem.
We are committed to providing high-quality products, and this warranty reflects our confidence in their durability and performance. If you have any questions or concerns, don't hesitate to reach out at info@arcaofficial.com.
